Otter Soft Water is part of the UDI family — UDI Water, United Hydro and Otter Soft Water. Three names, one company, one job: clean water in Southeastern homes. The people installing your system, stocking your parts and answering your service call have been doing exactly this since 1979.
These figures belong to the UDI family as a whole — the record every part of it, Otter Soft Water included, is built on and accountable to.
Corporate history only matters if it changes something in your house. Here's what ours does.
Not subcontractors hired for the week. We employ and train our own installers and service techs, and several have been here more than fifteen years.
Our own warehouse in Jacksonville, not a drop-ship from a manufacturer you'll never speak to. The Pro Plus also uses a Fleck 5600 valve, so its parts are available on the open market rather than only from us.
The most common failure in this industry isn't a valve. It's a dealer that closed, leaving a homeowner with an orphaned system nobody will service. That risk is what forty-seven years buys you.
We treat both, across the whole Southeast — including sulfur odor, iron staining and sediment on private wells. If your water needs more than softening, we can say so and move you to the right part of the family.
Whole-home purification, reverse osmosis drinking water and well pre-treatment all sit inside the same company. You're not limited to what's on this site.
We are one of the largest distributors of water treatment equipment in the country. That buying position is a large part of why we can install a system for thousands less than the national brands — and hold that gap.
This industry has a reputation, and it isn't entirely undeserved. These are the choices that make us a different kind of company to buy from.
Water is the only thing any of us does. We split into three because a home that wants the top of the range and a home that just needs its hard water fixed are two different conversations — and both deserve a straight one.
OtterSoft Water
Our premium residential brand, carrying a lifetime warranty. The same kind of whole-home treatment Otter Soft Water offers, built further up the range — more capacity, more filtration stages, and coverage for as long as you own the house. For homeowners who want the best available and want it warranted for life.
Install and service for everything the family sells. Our own licensed technicians, our own warehouse, our own trucks. They put the system in, they come back when it needs attention, and they're the reason a system bought today still works in year fifteen.
Residential water for Jacksonville, Tampa and Orlando. One system, one price, backed by a 47-year-old company. If hard water is your problem and you want it solved without a long conversation about options, this is the shortest line to it.
Which one is right for you. If you want a single, well-built softener at thousands less than the national brands, that's Otter Soft Water. If you want the top of our range with a lifetime warranty behind it, that's UDI Water. Either way the same technicians install it and the same people service it — and the free water test is the same test, so you can decide after you've seen your numbers rather than before.
Tell us who you are and when suits you. A local Otter technician calls to confirm, then brings your price in writing — before you spend $THOUSANDS more at the national brands.